How Can We Help?

Pyxis is an all-in-one app that connects you with nearby, verified drivers and providers for rides, delivery, towing, freight and moving — so you can book safely and conveniently from one place.

Book a ride, a Pool Ride, a rental or an out-station trip. Send or receive a package with Delivery. Or request Tow, Truck Freights, Containers, Dump trucks or Moving — all from the same app.

See all services

Search for Pyxis on the Google Play Store or Apple App Store to book as a rider. Drivers can search for Pyxis Driver.

Pyxis is available in selected cities, and availability varies by location. Check our service areas — and if your city isn't listed yet, tell us where you need Pyxis next.

See service areas

Open the app, enter your pickup and drop-off locations, choose a ride type and confirm your booking. Your destination is sent to your driver ahead of time, so there's nothing to explain when they arrive.

Create a rider account

Pool Rides let you share a ride and split the fare with a ride buddy — an affordable way to enjoy a premium ride.

Open the app and choose Tow, Truck Freights, Containers, Dump or Moving on the home screen. Describe what you need, add photos and any special instructions where asked, then confirm your request.

Book a service

Choose Delivery in the app, then tap Send a Package or Receive a Package and follow the steps. Same-day delivery is available for items and documents in supported areas.

Open My Rides in the app to see the rides you've booked, along with their date, fare and status.

Your fare is made up of a base fare, the distance of your route, your ride class, and any applicable taxes and fees. Your estimate includes them all, and you can check it before you book.

Estimate a fare

Yes, you can cancel a ride any time before it starts. Depending on timing, a cancellation charge may apply.

We accept cash, credit or debit cards, and digital wallets, including your Pyxis Wallet. Available options may vary by city.

Open the Wallet tab in the app and tap Add Money or Add Card. Your balance and recent transactions are shown there too.

Every driver is verified with the required documents before their first trip, riders rate every trip, and you can follow your ride in real time through the app.

Yes. You can share your live trip status with family or friends straight from the app, so someone you trust can follow along. You can also save an emergency contact on your profile.

Contact your driver through the app, or report it to our Support team from the Support tab.

Sign up online, complete the short registration and upload your documents — such as your driving licence and your vehicle's registration and insurance certificates. The full list is on our Drive page.

Apply to drive Driver requirements

Approval usually takes 24 to 72 hours after your documents are verified.

Cars, bikes, trucks and tow vehicles are all welcome. Riders book by class — Bike, Sedan, Hatchback, SUV or Limousine — and you take trips in the class your vehicle is approved for.

Vehicles we welcome

Yes. Along with passenger rides, drivers can accept delivery, towing, freight and hauling jobs that suit their time and vehicle type.

Drivers earn from every completed trip. A fare starts with a base amount and grows with distance and time, and any applicable bonuses or incentives are added on top.

Payments are processed weekly, or according to the payout method you select.

Yes. Go online when you want to work and offline when you're done — there are no shifts and no minimum hours.

Yes. The app includes an SOS feature so you can quickly reach emergency services or our support team.

Tap Support in the app, or email us at [email protected]. You can also message our team from this page.

Contact our team

Tell us what happened through the Support tab or by email. Our team reviews every complaint and takes appropriate action after looking into it.

Contact our team

Yes. We use secure systems to protect your data, and we don't share your information without your consent.

Read our Privacy Policy

Yes. You can request account deletion through the app or by contacting customer support.

Contact our team

No problem. Request a reset link using the email on your account. The link lets you choose a new password and signs you straight in. Contact Us Riders or drivers, our team is here to help. Tell us what happened — and share the trip if you can — and we'll pick it up from there. [email protected] +1-305-777-2483 Head office NEXGEN VENTURES 1001 Brickell Bay Drive, Suite 2700 N-2 Miami, FL 33131, U.S.A. +1-305-777-2483

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